Returns & Exchanges

At CHUWI Global Store, we want you to be completely satisfied with your purchase. If your product is defective or does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and clear photos or videos showing the reason for your return or the device's technical issue.

• 2.
  Receive Authorization

  Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping address for your region.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and manuals, clearly mark the RMA number on the package, and ship it via a trackable service.

• 4.
  Inspection and Refund

  After our technical team inspects the returned item to confirm its condition, we will process your refund or ship your replacement unit within 5-7 business days.