Frequently Asked Questions
Everything you need to know about shopping with CHUWI Global.
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited global shipping. Typically, orders are processed within 1-2 business days, with delivery taking 7-15 business days depending on your location and local customs processing.
Do CHUWI products come with a warranty?
Yes, all CHUWI laptops, tablets, and mini PCs come with a one-year limited hardware warranty from the date of purchase, covering manufacturing defects under normal use.
What is your return and refund policy?
We offer a 30-day return policy for items in their original packaging and condition. Once we receive and inspect the return, a refund will be processed to your original payment method within 5-7 business days.
Are customs duties and taxes included in the price?
Prices on the CHUWI Global Store generally do not include import duties or VAT. Customers are responsible for any customs fees or taxes imposed by their destination country's regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment providers to ensure a secure and convenient checkout experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.